Communication
In any organization or industry, the supervisory role puts a great demand on an
individual's communication skills. There are many potential channels of communication in
organizations and many barriers to effective communication.
In this course, communication topics at the individual level, the group level, and the
organizational level are surveyed, and specific techniques to improve communication are
taught. Speaking, writing, listening and constructive feedback are addressed as well.
View dates this course will be offered.
Requirements:
You will need Internet access, e-mail, and the Microsoft Internet Explorer or Netscape
Navigator web browser.
Syllabus:
| Week One |
| Lesson 1 |
Introduction to the study of communication |
| Lesson 2 |
The components of communication |
| Week Two |
| Lesson 3 |
The directions communication flows in organizations |
| Lesson 4 |
Communication barriers |
| Week Three |
| Lesson 5 |
The communication medium |
| Lesson 6 |
Listening skills |
| Week Four |
| Lesson 7 |
Verbal and non verbal communication |
| Lesson 8 |
Written communication |
| Week Five |
| Lesson 9 |
Communicating with individuals and groups |
| Lesson 10 |
Constructive criticism |
| Week Six |
| Lesson 11 |
Communicating through change |
| Lesson 12 |
Organizational communication |
