Business Communications Using E-mail
Become an expert on email in five short weeks! Learn the basic parts of an email and how
to use them correctly. Learn the ins and outs of effective email communication. Learn how
to avoid common mistakes often made by newcomers to the information super-highway. Learn
how to attach applications and documents to your e-mail messages. Learn how to put the
emphasis and intonation that we take for granted when talking on the telephone into your
email messages.
Learn about privacy and what encryption techniques are available for use with email. Learn
how to find and guess email addresses, and make yourself easy to find on the Internet.
Learn about web-based email services including how and when they are useful to you. Send
and receive emails with the instructor to practice all of your new found skills and hone
them. This class is useful both for those who are new to email and many who have been
using email for years.
View dates this course will be
offered.
Requirements:
You will need Internet access, e-mail, and the Microsoft Internet Explorer or Netscape
Navigator web browser.
Syllabus:
| Week One |
| Lesson 1 |
Email: what is it and how does it work? |
| Lesson 2 |
Why effective communication is so important |
| Week Two |
| Lesson 3 |
Context and quoting |
| Lesson 4 |
More context, form constraints and considerations |
| Week Three |
| Lesson 5 |
Intonation and emphasis |
| Lesson 6 |
Privacy issues and encryption considerations |
| Week Four |
| Lesson 7 |
Attachments and encoding methods |
| Lesson 8 |
Finding people and avoiding spam |
| Week Five |
| Lesson 9 |
Hotmail and other web email services |
| Lesson 10 |
Introduction to Eudora |
